When Dolphin was established in 2004, all our enquiries came via the telephone – in deed, there were times when it felt like the phone didn’t stop ringing, both day and night. That is no longer the case. Whilst we do still receive telephone calls, the emphasis has shifted to email support with all of our business customers and a great many of our home user clients preferring to email instead.
When at all possible, we will endeavour to provide email support. For our larger clients we have dedicated email support lines where anybody can submit a problem or enquiry and be assured they will receive same day response from one of our experienced technicians. This system is particularly effective for businesses who can see that their staff are receiving the IT support they need and are able to reference back to conversations for accounting purposes.
Home users are now using email more often to book appointments and to ask if there may be a simple way of fixing their problems. If we can save you a call out or a remote connection by providing a quick solution we will endeavour to do so; and if it is not that easy, we will arrange a visit or a telephone call.
If you require email support, or would like to learn more, then please contact us at firstname.lastname@example.org