Telecomms

Telecomms

Business Telecomms Solutions:

Hosted Telecomms:

Hosted business telephone systems are rich in features, high on quality and low on cost of ownership.

Numbers can travel with people, and call charges – even abroad – range from low to free, with calls charged by the second, not the minute. Our phone system features are extensive and sophisticated, from call forwarding, monitoring and recording to conferencing and CRM integration.

Today’s businesses move continuously between different modes of communication: phone, email, text messaging, and more. Cloud telephony supports unified communications and seamless integration between all of your different channels and the devices. It’s a phone system, but perhaps not as you know it.

Key Benefits:

A more versatile, better connected workforce

Improved operational flexibility

More integrated communications

A significant reduction in telecommunications costs

Greater control over your call data and usage

A system that’s easier to migrate and manage

 

Key Features (all included, but optional):

Call Ring / Call Hold / Call Transfer / Call Divert

Voicemail

Voicemail to Email

IVR / Auto Attendant – Press 1 for Sales, 2 for Support – etc.

Call Queue – hold more callers than you have staff to answer, and play your Customers Music on Hold/ Announcements about your Company while they wait

Ring groups / Hunt Groups (unlimited)

Conference Facility for Internal / External callers

24/7/365 Support from our UK Based Support Team

Pick Up Groups

Call Stats and Reporting

Live Portal for live-billing view

Porting – We offer free porting and it can take up to 30 days. After a week of submission, we will be able to give you a definitive date for the port, as well as a two-hour window. During this 2-hour window your number(s) will port and you should receive no more than 5 minutes of downtime per number whilst they port. If you want to start using the system before your number port, you can ask your current provider to forward all calls to one of the FREE numbers that we will supply with the system.

Support – 24/7/365, and available via Telephone, Ticket system or email. All accessible via the secure online Portal.

Contract – we offer a 12 Month Contract (in-line with our obligations to Ofcom). Following 12 Months of Service the contract reverts to a 30-day ‘rolling-agreement’.

Handsets

Dolphin Computer Upgrades Ltd can provide a range of PBX Telephone Systems to suit all requirements. Whatever your size of business, whatever features you need we can provide a Telephone system that will suit.

Current Recommendations:

The Panasonic KX-TEA308 Telephone system is configured for 3 analogue lines and 8 extensions. This is the capacity of this system, so if you feel 3 incoming lines and 8 extensions will not be enough to see you through your expansion or plans in future years, then you can opt for the next system up, which is the Panasonic KX-TES824.

The Panasonic KX-TES824 is configured as standard for 3 analogue lines and 8 extensions, but can be expanded up to 8 lines and 24 extensions. In concept it is the same system as the entry level system, but incorporates more expansion flexibility.

Key Features:

o            - Call hold and pick-up

o            - Call transfer

o            - Call waiting

o            - Conference call

o            - DISA

o            - Distinctive ringing

o            - Do not disturb

o            - Door phone intercom

o            - Extension CLI (requires a card)

o            - Flexible ringing assignment

o            - Hold reminder

o            - Intercom

o            - Last number redial

o            - Music on hold (internal or external)

o            - Programmable call restriction

o            - System speed dialling (80 numbers)

o            - Automatic fax transfer

o            - Call forwarding

o            - Fax detect - routes faxes direct to an extension with a fax machine

 

The system has programming functions and call features which can be programmed in at your request. It has an auto answer system, that can then be programmed to dial certain extensions etc…

Expansion Cards may be required depending on your needs, and these cards can be purchased at a later time if required.

All equipment holds a one year manufacturers guarantee. After the initial installation, any further reprogramming, would be chargeable at our hourly rates, as well as further installation of expansion cards and users in the future.

To find out more about how our telephone systems can help to streamline your business and save you money call our Brighton office on 01273 248871