Client: Recruitment Company | Location: Brighton
The Challenge
A Brighton-based recruitment company approached us after becoming frustrated with their existing IT provider. They were dealing with high costs, slow response times, and ongoing issues that were not being properly resolved.
On-site support for a new office was delayed, and there was little proactive guidance around cyber security or future IT planning. While they explored cheaper alternatives, many providers were remote-only and unable to offer the hands-on support they needed.
They were looking for a reliable, local IT partner who could improve both service quality and security.
The Solution
We started with a full Business IT Review to assess their setup, identify risks, and highlight opportunities for improvement.
Based on our findings, we implemented a tailored managed IT solution that improved both day-to-day support and long-term strategy. This included faster, priority-based support, access to local on-site assistance, and a dedicated Account Manager to provide ongoing guidance.
We also strengthened their cyber security by introducing endpoint detection and response (EDR), encryption for sensitive data, and aligning their systems with best practice standards. At the same time, we identified ageing hardware and put a clear upgrade plan in place to avoid future disruption.
The Results
Since moving to our managed IT service, the client has seen a significant improvement in both performance and reliability.
Support issues are now resolved quickly, on-site visits are delivered without delays, and their overall IT costs have been reduced. Their systems are more secure, their team is more productive, and they now have a clear, forward-looking IT strategy.
Most importantly, they have confidence that their IT is being properly managed by a team that understands their business.
Outcome: The client now benefits from secure, reliable IT and a trusted local partner supporting their growth.
