Once upon a time, not so long ago,……..there were predications that we would all become paperless and the need for the printer would be gone. Going by the amount of enquiries we get for new printers and for printer repairs, that day is at best a way off and more likely will not actually materialise.

Printers are great – when they work. But what do you do when your printer stops, well, printing?

There can be several reasons why a printer may not be working properly. Here are some common issues and troubleshooting steps you can take:

7 Troubleshooting Steps When Your Printer Is Not Working:

1. Connection problems: Check if the printer is properly connected to the computer, power source, and network (if applicable). Ensure that all cables are securely plugged in.
2. Outdated or corrupted drivers: Make sure that the printer drivers are up-to-date and compatible with your operating system. It may be necessary to uninstall and reinstall the drivers.
3. Paper jams: Check for any paper jams or debris inside the printer. Clear any obstructions and reload the paper.
4. Low ink or toner: Check the ink or toner levels and replace them if necessary. We advise using the inks that the manufacturer recommends.
5. Printer offline: Ensure that the printer is set to online mode and that there are no print jobs stuck in the queue.
6. Antivirus/Firewall: Check if your antivirus software or firewall is blocking the printer from communicating with the computer. Temporarily disable them to see if that resolves the issue, but do remember to switch them back on again.
7. Hardware issues: If none of the above steps work, it’s possible that there is a hardware problem with the printer. Contact the manufacturer for assistance or your local, friendly, computer support company.

Overall, the steps you should take to troubleshoot your printer will depend on the specific problem you are experiencing. Try each of the above solutions in turn until you find the cause of the problem.